However, the contractual warranty is that the manufacturer or supplier voluntarily supplements your product, which means that not all items will have this type of insurance. Its validity begins from the date of issue of the invoice, with the conditions imposed by the company – usually established in the “warranty period”. The legal guarantee is dealt with in Article 26 of the CCC, which provides for a period for the consumer to complain about defects in products or services. The aforementioned article makes no reservation or exception to withdraw the warranty of the products displayed. We remind you that when purchasing products outside the business premises, the consumer may request termination within seven days of the conclusion of the contract or seven days after receipt of the goods. To exercise this right, the consumer must formalize the request for withdrawal within the time limit and send it by mail with acknowledgment of receipt, keeping a copy in the form of a voucher. The product can also be sent by©mail, the cost having to be calculated. Currently, the CDC sets a 30-day deadline for consumers to complain about obvious problems with unsustainable products and services, and 90 days for sustainable products. This is the legal warranty period to be granted by the supplier.

Called a decadent term, it begins to be counted from the actual delivery of the product or the end of the performance of the service. What not everyone knows is© that this guarantee© complements the one defined in the Consumer Protection Act. That is, it does not replace the legal warranty. The time counting of this LEGAL GUARANTEE is interrupted if the consumer clearly informs the supplier that the product is causing a problem and will be© counted again if there is a negative answer clearly communicated by this supplier. In most countries, there is a “hierarchy of remedies”. This means that if repair is not a viable option (for example, if it is too expensive), the customer must first request the repair of the product or its replacement. The Seller must repair or replace the Product within a reasonable time and without significant inconvenience to the Customer. Flexa considered the amendment important because it noted that, if there is a contractual guarantee, its duration will be included for all purposes within the decadent time limits provided for in Article 26 of the CCC. LEARN MORE Download the ABC of the consumer and know your rights when buying and exchanging products Customers can claim compensation from the retailer under the legal warranty provided by European legislation if the product: 1) PRODUCT UNDER LEGAL WARRANTY – NOT ALLOWED IN THE CITY WHERE YOU LIVE): The consumer can bring the product on site, on which he buys. If this is the case, the person responsible for that location will send it to technical© support. Please note that Article 18 of the Consumer Code states that “suppliers of fast or non-hard consumer products are jointly and severally liable for trends in quality or quantity. The seller can also give the customer a discount or return the money from the purchase, but only if the repair or replacement of the product: to talk about warranty, we need to clarify the role of the supplier and the consumer in a purchase.

According to the Consumer Protection Act (CDC), a supplier is the person who provides a service, manufactures or sells a product. Therefore, within the limits of the law, the seller assumes the name of the supplier. Now that you know all about the types of warranty and support for purchases, we recommend that you inquire about reverse logistics. This practice is important for many segments to make online shopping safer and more convenient. But what is the difference between them? When will each of them be applied and what is your legal prognosis? Is the warranty eternal or does the period end? Another recurring issue concerns window pieces – items that are displayed in stores and usually sold in liquidation at a higher price. Even if companies refuse to do so, these products have a legal warranty. The Consumer Protection Code stipulates that the contractual guarantee complements the legal guarantee. Therefore, please note the contractual warranty periods, because for durable products (electronics, etc.) it is usually 9 months or 1 year.

If it is 09 months, the consumer has 1 year to trigger the guarantee in case of defects, since the sum of the contractual guarantee is made with the legal 03 months or 90 days. If you have purchased a defective product or had problems with a contracted service, you have followed all the steps described in the text and even then your warranty has not been fulfilled, trigger PROTESTS. 3) PRODUCT PURCHASED OUTSIDE THE BUSINESS PREMISES (TELEPHONE, INTERNET, ETC.): Alternatives should be discussed directly with the supplier if there are no instructions in the documentation received. We understand that if the product is under legal warranty, the supplier must be responsible for transport/post costs. In this case, the consumer can use the fee for the reservation. As they are included in the contractual warranty, check the warranty period. However, if the item has been exchanged and it still has the same or other defects in less time than its useful life, the exchange can take place, since the legal and contractual warranty period must be counted from the moment of delivery of the new item. The question of PLS 90/2012, drafted by Senator Eduardo Amorim (PSDB-SE), is the compatibility between the periods of legal guarantee and contractual guarantee. Since the CDC is omitted in this regard, the project intends to fill this gap by stipulating that the legal warranty period must be credited from the end of the contractual guarantee if it was purchased by the customer. There are two types of support offered in the event of product failure: authorized and specialized.

Do you know what the differences and similarities of the individual are? Check it out below! The duration of this warranty varies depending on the type of product: durable goods such as appliances and cars are covered by a 90-day warranty, while consumer goods such as clothing and food are covered by a 30-day warranty. It should be noted that this period refers to obvious problems, that is, problems that are easy to spot. “They are fit for use and consumption: products which, for whatever reason, prove insufficient in relation to the use for which they are intended.” Many people choose to buy the product that is displayed or in the storefront because they usually have discounts. What many don`t know is that according to the Consumer Protection Act (CDC), these products have the same warranty as the products sold in the box. One paragraph. The duration of the guarantee or equivalent guarantee shall be standardised and specified, in an appropriate manner corresponding to the same guarantee, the form, time and place of its exercise and the burden on the consumer, and shall be duly completed by the supplier at the time of delivery, accompanied by instructions for use. Installation and use of the product in didactic language, with illustrations.